Logging into Professional Eduation Hub/Setting up your Individual Account

QQuestion: How do I log in?

AAnswer: If you have an individual account (login) on any AHA website, log in using your AHA username (email) and password. For example, if you’re an AHA Instructor, log in using your AHA Instructor Network account.

If you do not have an AHA account, on the homepage, click Signin/Signup, then select “Create an account.” You’ll be able to use this account login when using other AHA websites.

QQuestion: I’m having trouble logging in. Who can I contact for help?

AAnswer: If you have followed the steps above and are still having problems, contact:

AHA Login Assistance

By Email: education.help@email.education.heart.org

"Organizations"

QQuestion: What is an "Organization"?

AAnswer: An Organization can be a Training Center, Training Site, or any other purchasing group.

QQuestion: Why would I need to create an Organization?

AAnswer: You can shop for yourself anytime; however, to do the following things, you will need to create a new Organization:

• Add other users who can order

• Access invoicing (if approved)

• Use a Purchase Code to add digital inventory to your Training Central account.

QQuestion: How do I set up a new Organization to shop on behalf of?

AAnswer: To set up an Organization to shop on behalf of, click on your profile and select My Organizations. From there, click “Create new organization account,” and complete the requested information.

When you set up your Organization account, please make sure to add all Users who will be ordering on behalf of the Organization (and/or using an Organization’s approved invoicing account, if applicable). See Adding Users section below for more information.

"Users"

QQuestion: What is a User for an Organization?

AAnswer: A User is someone who is designated to order on behalf of an Organization.

QQuestion: How do I add users to an Organization in?

AAnswer: To add users who can shop for your organization, go to your profile and select My Organizations. Click the users icon or "View / Edit" link within the Organization block. Click “Add a New User” and enter the user’s information. Please note, the email address you enter will be the one the new user uses to log in to see your organization.

Please note the following regarding adding Users:

• When adding a User, the email address you enter will be the one the new User uses to log in to see your Organization.

• If the User you are adding to your Organization already has an account, you will want to make sure to use the email address for the User’s current account to ensure they can access your Organization and, if applicable, your Organization’s invoice account.

QQuestion: How do I delete a User who should no longer have access to my Organization?

AAnswer: To delete users from your Organization, go to your profile and select My Organizations. Click the users icon or "View / Edit" link on the Organization block. On the User Management screen, you will see a trashcan icon and “Remove” next to the names of your Organization’s Users. Click Remove next to the User you want to delete. You will be asked to confirm removal.

Placing Your Order

QQuestion: How do I place an order?

AAnswer: You can shop for yourself or for an Organization online at store.education.heart.org.

QQuestion: What are my payment options for orders placed?

AAnswer: You can place an order using a credit card at any time. Please note, when placing credit card orders, the billing address you enter in checkout must match the billing address for your credit card. Accepted credit cards include Visa, MasterCard, and American Express.

QQuestion: Is there a credit card limit for purchasing products?

AAnswer: Yes, the maximum purchase by credit card is $10,000. Customers who need to purchase more than $10,000 of product in an order should apply for an invoice account with the AHA.

QQuestion: How can I print a receipt for my order?

AAnswer: You can print a receipt for your order from your account. Simply login to your account, click on your profile and select Order History from the dropdown menu. Next, click on the "View Receipt" link on the order that you would like to print. On the order details screen click the printer icon or "Print Receipt" link and a printable version of your receipt will open in a new tab.

Shipping Options

QQuestion: What are my options for shipping print materials ordered?

AAnswer: At this time, Professional Education Hub only ships physical products to the contiguous United States, Hawaii, and Alaska. To order ECC international print products, visit www.international.heart.org.